We collect only what we need.
Information you provide through contact, partner or support forms, plus basic technical information needed to operate and secure the website.
PRIVACY POLICY
Privacy, clearly explained.
How MEDO handles personal information when you use our website or contact us.
Last updated: September 2026
We use it for clear purposes.
To respond to inquiries, support customers and partners, maintain website security and meet applicable legal obligations.
You remain in control.
Depending on where you live, you may have rights to access, correct, delete, object to or restrict certain processing.
01 WHO WE ARE
Who operates this website.
This website is operated by MEDO LAB INTERNATIONAL LIMITED. Privacy inquiries may be sent to contact@medo-lab.com or submitted through the Contact page at www.medo-lab.com.
02 INFORMATION WE COLLECT
Information you provide.
When you contact MEDO, request support or submit a partner inquiry, we may receive your name, email address, company, country or region, channel information, message and other information you choose to provide.
Basic website information.
Our website and service providers may process basic technical information needed for security, reliability and website operation, such as IP address, browser or device information, access time and server logs.
03 HOW WE USE INFORMATION
Clear purposes. Minimal processing.
Inquiries and support
Respond to contact, support and business questions.
Partner discussions
Evaluate retail, distribution and market inquiries.
Website operation
Maintain security, reliability and basic site performance.
PROCESSING BASIS
Where required by applicable law, MEDO processes personal information on an appropriate legal basis, such as taking steps at your request, legitimate interests in responding to inquiries and operating the website, consent where requested, or compliance with legal obligations.
SHARING, RETENTION & INTERNATIONAL PROCESSING
We do not sell personal information. Information may be shared with service providers that support hosting, email, security, IT or business communications, or where disclosure is required by law. Some processing may take place outside your country or region. We retain information only for as long as reasonably necessary for the stated purposes, business records, security and legal requirements.
04 YOUR RIGHTS
Your information. Your rights.
Access
Ask what personal information we hold.
Correction
Ask us to correct inaccurate information.
Deletion
Ask us to delete information where applicable.
Object / Restrict
Ask us to limit certain processing where applicable.
CONTACT & COMPLAINTS
For privacy questions or requests, contact us at contact@medo-lab.com. Depending on where you live, you may also have the right to complain to a competent data protection authority.